Terms of Service

Last updated: March 10, 2026

Kuppel Ltd ("we", "us", "our") operates the Kuppel mobile application and website. These terms govern your use of the Kuppel mobile application and website.

Kuppel Ltd is a company registered in England and Wales (company number 17073504). Registered office: 10 Shaws Road, Altrincham, WA14 1QU.

By creating an account, you agree to these terms. If you do not agree, do not use Kuppel.

Contact: Visit our support page

1. Eligibility

You must be at least 18 years old to use Kuppel. By creating an account, you confirm that you are 18 or older. We verify your age during registration and reserve the right to remove accounts where we have reason to believe the user is under 18.

You must provide accurate information when creating your account. You may not create an account on behalf of another person without their knowledge and consent.

2. How Kuppel works

Kuppel is a dating app with two user roles:

• Singles create a profile and are shown potential matches. Singles can swipe to express interest. When two singles both express interest, a match is formed and they can message each other.
• Matchmakers help their friends find matches. A matchmaker can browse profiles on behalf of a friend and recommend potential matches to them. Matchmakers do not see private information (such as messages or contact details) about the people they recommend.

A user may act as both a single and a matchmaker simultaneously.

Kuppel does not guarantee any particular outcome. We do not promise that you will find a match, that matches will lead to dates, or that any information provided by other users is accurate.

3. Your account

You are responsible for keeping your login credentials secure. Do not share your password with anyone. If you believe your account has been compromised, change your password immediately and contact us via our support page.

You may only have one account. If we detect duplicate accounts, we may remove them without notice.

4. Content you create

When you upload photos, write a bio, or send messages, you retain ownership of that content. However, by posting content on Kuppel, you grant us a non-exclusive, worldwide, royalty-free licence to use, display, and distribute that content within the Kuppel service for the purpose of operating the app. This licence ends when you delete the content or your account.

You are responsible for the content you create. You must not post content that:

• Contains nudity or sexually explicit material
• Depicts or promotes violence or self-harm
• Harasses, threatens, or intimidates another person
• Is defamatory, discriminatory, or hateful
• Infringes on another person's intellectual property or privacy
• Contains spam, advertising, or solicitations
• Impersonates another person or misrepresents your identity
• Contains malware or harmful code
• Violates any applicable law

We use automated systems and human review to detect and remove content that violates these rules. If your content is removed, we will notify you. Repeated violations may result in account suspension or permanent removal.

5. Matchmaker responsibilities

If you act as a matchmaker on Kuppel, you agree to:

• Only recommend people you genuinely believe would be a good match.
• Not recommend people without a reasonable basis for thinking they might be compatible.
• Respect the privacy of both the single you are helping and the profiles you browse on their behalf.
• Not use the matchmaker role to harass, stalk, or collect information about other users.

Matchmakers act in a voluntary, informal capacity. Kuppel does not employ matchmakers and is not responsible for the quality or outcome of any recommendation a matchmaker makes.

6. Photo verification

Kuppel may ask you to verify your identity by taking a selfie that is compared against your profile photos using facial recognition technology. This helps us confirm that you are the person in your photos. Verification selfies are used solely for this comparison and are not displayed on your profile.

If your verification fails, you can try again or contact support. We do not penalise users for failed verification attempts unless we detect deliberate misrepresentation.

7. Privacy and data

We collect and process personal data as described in our Privacy Policy. By using Kuppel, you acknowledge that you have read and understood the Privacy Policy.

8. Prohibited conduct

You must not:

• Use Kuppel for any commercial purpose not expressly permitted by us, including promoting third-party products or services
• Scrape, crawl, or extract data from Kuppel using automated means
• Attempt to access another user's account
• Circumvent any security or content moderation measures
• Use Kuppel while legally prohibited from doing so
• Create accounts with false information or photos that are not of you
• Use Kuppel to facilitate any illegal activity

9. Reporting and blocking

If another user's behaviour makes you uncomfortable or violates these terms, you can:

• Block them — they will no longer appear in your searches or be able to contact you.
• Report them — our team will review the report and take action if warranted.

We take reports seriously. False or malicious reporting may itself be treated as a violation of these terms.

10. Account suspension and termination

We may suspend or permanently remove your account if:

• You violate these terms
• Your content violates our content guidelines
• We detect behaviour that threatens the safety of other users
• We are required to do so by law
• We detect prohibited content (including child sexual abuse material) — in such cases, we will report to the relevant authorities as required by law and preserve account data for at least one year

You may delete your account at any time from the Settings screen in the app. When you delete your account, we remove your profile from the service immediately. Your data is permanently deleted within 30 days, except where we are legally required to retain it for longer.

11. Limitation of liability

Kuppel is provided "as is" without warranties of any kind, whether express or implied. We do not warrant that the service will be uninterrupted, error-free, or that any matches will result in a positive outcome.

To the maximum extent permitted by law:

• We are not liable for the actions, behaviour, or content of any user.
• We are not liable for any indirect, incidental, or consequential damages arising from your use of Kuppel.
• Our total liability to you for any claim arising from your use of Kuppel is limited to the amount you have paid us in the 12 months preceding the claim, or £50, whichever is greater.

Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud, or for any other liability that cannot be excluded or limited under UK law.

12. Disputes

These terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Changes to these terms

We may update these terms from time to time. If we make significant changes, we will notify you through the app or by email at least 14 days before the changes take effect. Your continued use of Kuppel after the changes take effect means you accept the updated terms.

14. Entire agreement

These terms, together with our Privacy Policy, constitute the entire agreement between you and us regarding your use of Kuppel. If any provision of these terms is found to be unenforceable, the remaining provisions will continue in effect.

15. Contact us

For any questions about these terms or the Kuppel service, please visit our support page.